We bring content and technology together and help you build a stronger brand
BUILDING BRIDGES BETWEEN BRANDS AND TECHNOLOGY
Sparring & guiding
Our workflow consultants think together with you about what is the best method for you and how the software should be set up. We not only advise, but also guide and coach during the process. We organize workshops with key users to map out current processes and to discuss the most optimal working method.
If we agree on the improvement options, the desired software design and possible integrations, we make a detailed project plan. We train and guide the key users so that they in turn can take their colleagues along in working according to the new work processes.
Support, management, new wishes
After implementation, our support department supports you on a daily basis in the processes and use of the software. Our engineers manage the platforms and ensure that everything works smoothly. New wishes often arise while working with the software, which we discuss with you and add to the software.
Our subscriptions cover the full use of the platform. That is to say, the use of the software, the hosting and the helpdesk second line support from our application specialists.
We work closely with our customers and enter into a lasting relationship in which we continuously think about new possibilities and further improvements in processes.
Plan of action in 7 steps
We inventory the exact wishes and requirements together with you and those involved. Together we make an outline of the project and draw up a plan for its implementation. Matters such as possible integrations, migration data, are discussed here.
This step consists of the install / activate of the software, the implementation of a basic set-up and possible integration with the back office and / or website.
Functional design and testing
Together with the key users, we arrive at an organization of the processes and workflows and a functional test and acceptance in outline.
In this step accompany we will transfer you to the new environment and digital files will be tagged and provided with metadata.
In this step the solution is accepted (technical and functional).
We train the different users, at user level and provide project documentation and user manuals.
During this step, the project is completed and we start management and support. The way in which we will work together is laid down in a (SLA) Service Level Agreement.